آخر تحديث: ديسمبر 2018

مقدمة

يتم توفير سياسة الاستخدام المقبول من شركة أوبتيم لمنح عملائنا ومستخدمينا فهمًا واضحًا لما تتوقعه شركة أوبتيم منهم أثناء استخدام الخدمة. جميع مستخدمي خدمات شركة أوبتيم للإنترنت: أولئك الذين يصلون إلى بعض خدماتنا ولكن ليس لديهم حسابات، وكذلك أولئك الذين يدفعون رسوم خدمة للاشتراك في الخدمات، يجب أن يمتثلوا لسياسة الاستخدام المقبول هذه.

يشكل استخدام خدمات شركة أوبتيم قبولًا واتفاقًا على سياسة الاستخدام المقبول للشركة أوبتيم بالإضافة إلى شروط الخدمة الخاصة بالشركة أوبتيم.

ملاحظة هامة: سيتم استرداد الأموال بناء على تقدير إدارة شركة أوبتيم. في حالة حدوث خرق لسياسة الاستخدام المقبول لن يتم تقديم المبالغ المستردة.

نحن نؤيد تدفق غير خاضع للرقابة من المعلومات والأفكار عبر الإنترنت، ولا نراقب بنشاط نشاط المشتركين في ظل الظروف العادية. وبالمثل، نحن لا نمارس الرقابة التحريرية على محتوى أي موقع ويب أو إرسال بريد إلكتروني أو مجموعات أخبار أو مواد أخرى تم إنشاؤها أو الوصول إليها عبر الخدمات أو من خلالها، باستثناء بعض المواقع الإلكترونية الخاصة. ومع ذلك، وفقا لشروط الخدمة، قد نقوم بإزالة أي مواد قد تكون، وفقا لتقديرنا الخاص، غير قانونية، أو قد تخضعنا للمسؤولية، أو التي قد تنتهك سياسة الاستخدام المقبول هذه. قد تتعاون شركة أوبتيم مع السلطات القانونية و / أو أطراف ثالثة في التحقيق في أي جريمة مشتبه بها أو مزعومة أو مخالفات مدنية. قد يؤدي انتهاكك لسياسة الاستخدام المقبول هذه إلى تعليق حساب الشركة أوبتيم أو إنهاءه الفوري أو أي إجراءات أخرى كما هو مفصل في القسم 3 دون إشعار مسبق.

يهدف هذا المستند إلى توفير فهم أساسي لسياسة الاستخدام المقبول لشركة أوبتيم. فيما يلي إرشادات لإنشاء وإنفاذ سياسة الاستخدام المقبول لشركة أوبتيم:

• ضمان خدمة موثوقة لعملائنا
• ضمان أمن وخصوصية أنظمتنا و شبكتنا، وكذلك شبكات وأنظمة الآخرين
• الامتثال للقوانين القائمة
• الحفاظ على سمعتنا كمزود خدمة مسؤول
• تشجيع الاستخدام المسؤول للإنترنت وتثبيط الأنشطة التي تقلل من قابلية استخدام خدمات الإنترنت وقيمتها
• الحفاظ على قيمة موارد الإنترنت كقناة للتعبير الحر وتبادل المعلومات
• الحفاظ على خصوصية وأمن المستخدمين الأفراد
• تعتزم شركة أوبتيم تزويد عملائها بالوصول إلى كل ما تقدمه الإنترنت. في حين أن شركة أوبتيم ملتزمة التزاما راسخا بمبادئ حرية التعبير، وبعض الأنشطة التي قد تكون ضارة لموارد كل من الشركة أوبتيم والإنترنت ولا يمكن السماح بها تحت ستار حرية التعبير. موارد شركة أوبتيم والإنترنت محدودة ، وإساءة استخدام هذه الموارد من قبل مستخدم واحد له تأثير سلبي على المجتمع بأكمله.

نحن لا نراقب نشاط الحسابات بشكل روتيني باستثناء قياسات استخدام النظام وإعداد سجلات الفواتير. ومع ذلك، في جهودنا لتعزيز المواطنة الصالحة في مجتمع الإنترنت، سوف نستجيب بشكل مناسب إذا علمنا أن استخدام خدماتنا غير مناسب.

لا يجوز لك استخدام موقعك الافتراضي لنشر المواد، والتي تقرر شركة أوبتيم، وفقا لتقديرها الخاص، أن تكون غير قانونية أو غير لائقة أو غير مقبولة. لأغراض هذه السياسة، تشير "المواد" إلى جميع أشكال الاتصالات بما في ذلك الأوصاف السردية والرسومات (بما في ذلك الصور الفوتوغرافية والرسوم التوضيحية والصور والرسومات والشعارات) والبرامج القابلة للتنفيذ وتسجيلات الفيديو والتسجيلات الصوتية.

إذا تم استخدام حساب شركة أوبتيم لانتهاك سياسة الاستخدام المقبول أو شروط الخدمة الخاصة بنا، فإننا نحتفظ بالحق في إنهاء الخدمة الخاصة بك دون إشعار. نحن نفضل أن نُشير العملاء إلى السلوك غير اللائق وأي إجراء تصحيحي ضروري، ومع ذلك، فإن الانتهاكات الصارخة لسياسة الاستخدام المقبول ستؤدي إلى الإنهاء الفوري للخدمة. إن فشلنا في تطبيق هذه السياسة، لأي سبب من الأسباب، لن يُفسَّر على أنه تنازل عن حقنا في القيام بذلك في أي وقت.

كعضو في مجتمع شبكتنا، يجب عليك استخدام الوصول إلى الإنترنت بشكل مسؤول. إذا كان لديك أي أسئلة بخصوص هذه السياسة، يرجى الاتصال بنا على [email protected].

انتهاكات سياسة الاستخدام المقبول لشركة أوبتيم

• يشكل ما يلي انتهاكات لسياسة الاستخدام المقبول هذه:
• الاستخدام غير المشروع: لا يجوز استخدام خدمات شركة أوبتيم لأغراض غير قانونية، أو لدعم الأنشطة غير القانونية. تحتفظ شركة أوبتيم بحق التعاون مع السلطات القانونية و/أو الأطراف الثالثة المصابة في التحقيق في أي جريمة مشتبه بها أو مخالفات مدنية.
• الأذى الذي يلحق بالقاصرين: استخدام خدمة شركة أوبتيم لإيذاء القاصرين أو محاولة إلحاق الضرر بهم بأي شكل من الأشكال، بما في ذلك، على سبيل المثال لا الحصر، المواد الإباحية للأطفال.
• Threats: Use of The Optim's service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.
• Harassment: Use of The Optim's service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.
• Fraudulent activity: Use of Optim's service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes," "ponzi schemes," and "chain letters."
• Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
• Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM) Use of The Optim's service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending Optim account.
• You may not use your account to send unsolicited bulk or commercial messages ("spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it.
• Beginning Immediately, anyone hosting websites or services on our server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove all traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been completely removed. Offenders will be charged at $300/hour for repair of damages related to Spam and having IP space listed in any Spam database. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation will be immediately and permanently removed from our network without notice.
• E-mail / News Bombing:Malicious intent to impede another person's use of electronic mail services or news will result in the immediate termination of the offending Optim account.
• E-mail / Message Forging:Forging any message header, in part or whole, of any electronic transmission, originating or passing through The Optim's service is in violation of this AUP.
• Usenet SPAMing:Optim has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.
• Unauthorized access:Use of The Optim's service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Optim's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Optim account is subject to immediate termination.
• Copyright, Intellectual Property or Trademark Infringement:Use of The Optim's service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, intellectual property, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
• Torrents:We allow the hosting of torrent tracker sites for legal content only. Any host found to be allow the tracking of copyright protected software applications or other data will face immediate suspension and account review. Please follow any request by copyright holders to remove links to downloadable files from your site. Ignoring these requests will only lead to them contacting our abuse department directly request immediate disconnection of your server. Hosting any kind of torrent services on a shared/reseller hosting account is prohibited.
• Collection of personal data:Use of The Optim's service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
• Network disruptions and unfriendly activity:Use of The Optim's service for any activity which affects the ability of other people or systems to use Optim's Services or the Internet. This includes "denial of service" (DOS) attacks against another network host or inliidual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or inliidual's computer system will result in immediate account termination. Optim will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
• system Resources:Any one site found to be utilizing in excess of 5% of the system resources at any given time shall be suspended. Web hosting accounts are not to be used for storage purposes. We reserve the right to terminate such account if we see fit.
• Fraud:Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.
• Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right:Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.
• Distribution of Viruses:Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offence will result in the immediate termination of the offending account.
• Inappropriate Use of Software:Use of software or any device that would facilitate a continued connection, i.e. pinging, while using Optim's services could result in suspension service.
• Third Party Accountability:Optim's subscribers will be held responsible and accountable for any activity by third parties, using their account that violates guidelines created within the Acceptable Use Policy.
• Violation of Optim's Services:It is absolutely forbidden to host illegal pornographic content whereas the subjects are under the age of majority, or IRC related services on shared hosting accounts. Shared hosting accounts found hosting this material will be subject to immediate cancellation without refund.
• IRC networks:IRC in any form is strictly prohibited on our network, unless otherwise stated.
• Game Servers:At this time we do not allow game server hosting on our network.

Security

You are responsible for any misuse of your account, even if the inappropriate activity was committed by a client, friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

• Your password provides access to your account. It is your responsibility to keep your password secure.
• Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use.
• Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service.
• You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
• You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
• You may not attempt to interfere with service to any user, host or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to Overload a service, and attempts to "crash" a host.
• Users who violate systems or network security may incur criminal or civil liability. Optim will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Network Performance

• Optim's virtual sites operate on shared resources. Excessive use or abuse of these shared network resources by one customer (eg. in excess of 5% CPU usage) may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.
• You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of Optim's systems or networks. Optim reserves the right to terminate or limit such activities.

Uptime Guarantee:

• Service Credit is not issued for issues relating to hardware failure such as RAID cards RAM, CPU’s, and Disk Drives, Motherboards or any other hardware component required for the service to be provided. Optim offers a “Best effort” guarantee on hardware related issues.
• Optim offers a 99.9% Network Uptime Guarantee for Shared, Reseller, Virtual and Dedicated Server products. If your service has network downtime that is not within the 99.9% uptime guarantee service credit can be issued equal to the following
• 99.9 = 0% - Downtime up to: 44 minutes 38 seconds
  99.9 - 99.5 = 5% - Downtime up to:3 hours 43 minutes 12 seconds
  99.4 - 98.5 = 10% - Downtime up to: 11 hours 9 minutes 36 seconds
  98.4 - 97.0 = 15% - Downtime up to: 14 hours 52 minutes 48 seconds
  96.9 - 96.0= 20% - Downtime up to: 29 hours 45 minutes 36 seconds
  Below 95.9 = 30% - Downtime below: 30 hours 30 minutes 14 seconds
• Network downtime does not include planned maintenance, incoming or outgoing DOS or DDOS attacks, or issues connecting to the service using third party software or connection issues brought on by customer changes to the service.
• Approval of the credit is at the discretion of Optim dependent upon justification provided. The uptime of a server is defined as the reported uptime by the server's operating system. To request a credit, please submit a sales ticket. All requests must be made in writing via the Support Desk. SLA credit or the 99.9% uptime guarantee does not extend to our VSALE line of products.
• Uptime and SLA credit is calculated on a monthly basis.

Optim's staff members

Abuse of any kind in any communication between Client and Provider will not be tolerated. Provider reserves the right to Terminate Client Services for excessive abuse and the right to determine when to apply said Termination.

Billing, Refunds and Overdue Accounts

• Refunds are provided at the discretion of Optim Management. Setup fees, Domain Registration Fees Setup Fees and SSL Certificates are non-refundable.
• Refunds are not issued for pre-paid periods such as quarterly, semi-annual, annual or bi-annual. If a cancellation request is received for a service that has been pre-paid a Credit will be issued to the account held with Optim once the service has been cancelled.
• Without notice overdue accounts may be suspended after 7 days. Accounts 7 days and older may attract a late fee equal to 10% of the total value of the invoice. Management reserves the right to suspend an overdue account prior to the 7 day notice at their sole discretion.
• Without notice overdue accounts may be terminated after 45 days. Management reserves the right to terminate an overdue account prior to the 45 day notice at their sole discretion.
• Chargebacks attract a $100 fee which is split up between an Administration fee of $50 and a Chargeback fee of $50.
• Mail order and cheque payments attract a $25 process fee.

Server Disconnections:

In the event of breach of Optim's AUP by abuse or non-payment, customer must pay a reconnection fee of $35/server.

Remote Hands:

Remote hands are billed are charged at a rate of US $195/hour for basic support, and $245/hour for advanced support.

Data Integrity:

You use at your own risk, Optim is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Optim's servers.

Colocation:

Customer is allowed to remove their equipment from the facility if and only if they have paid all outstanding invoices.

Reporting Violations of Optim's Acceptable Use Policy

Optim requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at [email protected]. If available, please provide the following information:

• The IP address used to commit the alleged violation
• The date and time of the alleged violation, including the time zone or offset from GMT
• Evidence of the alleged violation

E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. Optim may take any one or more of the following actions in response to complaints:

• Issue written or verbal warnings
• Suspend the Member's account
• Terminate the Member's account
• Bill the Member for administrative costs and/or reactivation charges
• Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations

Account Cancellations

All shared and reseller account cancellations must be submitted 7 days before the next billing cycle. Dedicated server and all other account cancellations must be made 14 days before the next billing cycle, failure to do so will result in service being billed for an additional cycle. Cancellations must be submitted via writing in the Manage Account area, failure to submit the cancellation via the Manage Account area will result in the cancellation not being processed. Cancellation requests must also include the domain name associated with the account if it is a shared or reseller account, and server IP address if it is a dedicated server. You may be contacted shortly after the submission of your cancellation request, you must respond to complete the cancellation process.

Special offers and Coupon Usage

• Specials are applicable to new customers only unless otherwise stated.
• Existing customers can take advantage of new customer specials when they upgrade their service. (applicable only to Linux and Windows VPS services)
• Specials are not applicable to downgrades.
• Multiple specials cannot be used in conjunction with each other; only one special can be applied per order.
• Specials are applicable to the base product only.
• Services that have been downgraded then upgraded to take advantage of specials will have the order voided.
• Customers whom order multiple accounts can take advantage of new customer specials however they must maintain 2 or more of the same services at any one time to maintain the special offers. For example 2 x VPS servers.
• Optim reserves the right to cancel an order if they believe that a customer is trying to circumvent the system.
• Optim reserve the right to update and change specials at any time.

Revisions of the Acceptable Use Policy

Optim reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner.